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Returns and Refunds

Returns and Refunds

We are happy to refund or exchange your goods based on the criteria below

If you have changed your mind regarding the purchase you need to place the Refund/Exchange request within 30 days from when the item was received. The goods need to be complete and undamaged and with the original packaging and the cost of the return delivery shall be paid for by the customer, unless otherwise agreed by us.

If your item is defective/broken/faulty and under warranty and is returned in 30 days we will refund the P&P costs.

If your return matches the above criteria then the next step is to contact us an initiate the returns process. Please include details of your order within the returns package so that it can be easily identified when received.

Returns Address

Silent Events Ltd - Returns
Enterprise 5 Industrial Estate
Unit C3, Enterprise Way
Bradford, BD10 8EW